What happened next is utterly shocking! Despite the fact that I was in distress, she refused to assist me in any way and refused to phone security. Surprised, I explained the situation again, but she replied point blank that ‘that is not my job’. She claimed her job was only to provide directions and information on the location of the various shops in the shopping centre. The shop assistant and I approached the nearest security guard and told him what happened and gave a description of the thief. The guard merely spoke into his walkie-talkie and said he had ‘sealed off’ all entrances.
During this time I also passed the Information Counter again and pleaded with the same woman there to make the public announcement because the thief could just as well have passed the stolen ‘loot’ to an accomplice and gone on to find his next victim.
Isn’t she concerned that he could strike again and shouldn’t the other shoppers be warned? When she didn’t bother I took down her name and said I was going to lodge a report against her and take a law suit against the management of the Summit. My husband joined the assistant and I, and the three of us searched the shopping centre. My husband said he, too, had noticed none of the entrances were ‘sealed off’ when he was searching on his own too.
There were also no guards posted at the stairwells, exits, etc, as we checked all these places. Later when we returned to the Information Counter we found the same woman had called someone in plainclothes who identified himself as ‘head of security’. The woman had changed her attitude by now (after I threatened to sue) and even offered to ask the DJ to make an announcement although she added, ‘when the DJ could find the time’. This was like 90 minutes after the theft. She was acting like this was some scheduled movie announcement and not an urgent situation of grave danger that needed immediate attention.
The thief had made off with my one-month-old mobile phone costing RM1,100, RM200 in cash, credit cards, ATM cards, driving licence, and identification card among other items valued at RM300. I have since lodged a police report as I hold the Summit negligent and responsible for my loss as they never bothered to provide me with immediate and proper assistance during a time of distress.